Last updated: 22 October 2026

Contact us about a return

Email weariloofficial@outlook.com with your order number and the items you wish to return. We will send the return instructions and parcel address by email. Please contact us before posting so we can direct your parcel correctly. Our registered office is for correspondence; it is not our usual parcel returns facility. Contacting us helps arrange the return; your statutory cancellation rights do not depend on our approval.

UK cancellations and change-of-mind returns

You may cancel an order for our standard clothing designs without giving a reason, from placing the order until 14 days after the day you or your nominated recipient receives it. If one order arrives in separate deliveries, this period runs from receipt of the last item. Send us a clear cancellation statement before the deadline, by email or post. Then send the goods back within 14 days of notifying us.

Our standard designs remain eligible even though we print them after ordering. Choosing a standard size or colour does not make an item personalised.

Condition and return postage

You may inspect and try on clothing as you would in a shop. Please handle it carefully and package it securely for return. We may deduct a reasonable amount for loss of value caused by handling beyond what is needed to inspect and try it on, such as wearing or washing it. We do not charge a restocking fee.

You pay the direct return postage for change-of-mind returns, including when you ordered the wrong size or colour. Keep proof of postage. For faulty, damaged, incorrect or misdescribed goods, we cover reasonable return costs where a return is needed.

Refunds

For a full cancellation, we refund the goods and our least expensive standard outward delivery charge. Any extra paid for an upgraded delivery service is not refundable under change-of-mind cancellation. Refunds use your original payment method unless you agree otherwise, without a refund fee.

We refund without undue delay, within 14 days of receiving the returned goods or evidence that you sent them back, whichever is earlier. If no goods were dispatched, we refund within 14 days of your cancellation notice.

Faulty, damaged or incorrect items

Contact us promptly with your order number and a description of the problem. Clear photos, where possible, help us resolve it. We will arrange the appropriate refund, replacement or repair in line with your legal rights. Supplier claim deadlines do not limit your rights against us.

Different size or colour

For a change of size or colour, use the cancellation and return process above and place a new order for the item you want. Contact us for help before reordering.

Business details

WEARILO is a trading name of FURNEA LTD, company number 17441087, registered in England and Wales.

Registered office: Office 436 Unit 5, 399–405 Oxford Street, Mayfair, London, W1C 2BU, United Kingdom.

Email: weariloofficial@outlook.com

Optional cancellation form

You can use this form, but any clear cancellation statement is sufficient. Send it to FURNEA LTD trading as WEARILO at the registered office above or by email to weariloofficial@outlook.com.

To: FURNEA LTD trading as WEARILO, Office 436 Unit 5, 399–405 Oxford Street, Mayfair, London, W1C 2BU, United Kingdom; weariloofficial@outlook.com

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*]:
Ordered on [*]/received on [*]:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
[*] Delete as appropriate.

This policy does not limit your statutory consumer rights.